We recommend making a reservation at least four (4) days in advance as our most popular times get booked very quickly. Advance booking is advised, but walk-ins are also welcome. When scheduling multiple appointments, we recommend a maximum two bookings, which can only be booked two weeks in advance. Preferably, bookings should be made one week in advance for weekends and public holidays.

Arriving late will reduce the amount of precious treatment minutes. Each session needs to finish exactly on time out of courtesy to the next client. If you are twenty (20) minutes late without contacting us, your treatment may need to be rescheduled and counted as a late cancellation, and a fee will be applied.

As a courtesy to other clients and staff, a minimum of twenty-four (24) hours notification is required to cancel or reschedule an appointment for weekends and public holidays. During weekdays, a minimum of 4 hours notification is required to cancel or reschedule an appointment. No shows and cancellations made in less than the allowed time will be charged in full price.

To respect everyone’s spa experience, we appreciate that you keep noise levels to a minimum and switch off your mobile phone before entering the premises. We also recommend that you avoid alcohol consumption prior to your treatment.

We recommend that no valuable jewellery be worn at the spa. We accept no responsibility for the loss or damage of valuables of any kind.

Please inform us at the time of booking if you have any medical conditions, are pregnant, or have any special needs, so that we can recommend services most appropriate for you. If you are under the supervision of a doctor or using any medication, please obtain permission from your doctor before scheduling and receiving any services. It is your responsibility to inform the person performing services/treatments of any medical conditions or physical limitations you have (including but not limited to: heart disease, diabetes, high blood pressure, recent injury or surgery, sensitivities, allergies, skin conditions or pregnancy).

Maintaining your comfort is extremely important to us. Most spa treatments are enjoyed without clothing and you will be discreetly draped at all times. Disposable underwear, slippers and robes are available for use. You will be reminded to bring your swimwear if a hydro-massage is applicable.

Give a gift of relaxation, rejuvenation and wellness with our gift certificate. Gift certificates are available for all treatments and packages. We would be delighted to assist you in selecting the perfect personalised gift.

Relax at our retreat to catch up with friends and family for some special time together. Whether you’re celebrating a special occasion, arranging a corporate event or just looking for a venue to relax, we can provide for your every need. If you would like to book a group (minimum of 3), please contact us at +852 2838 5686 or send an email to contact@bodywize.com.hk.

For a special group booking, we require a 50% deposit to be paid at the time the booking is made.

Please note that our membership, treatment, package, gift certificate and product purchased are non-refundable and non-transferable for any reason whatsoever.

Prices shown are list prices and are subject to trade discount and may change without notice. Prices may also be changed without notice due to unforeseen cost increases of imported products, raw materials, or currency fluctuations. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both without notice.